A Registrar Enforcement Order means concerns were identified by RHRA but does not mean these concerns have not been resolved by the home. It’s important to speak with the home directly or call RHRA for more information.

The plain language descriptions of Registrar Enforcement Orders are intended to be helpful and informative.  They are not intended to replace the official language in the Retirement Homes Act.

Compliance Orders: An order requiring a licensee to stop or start doing something so that they can comply with the Retirement Homes Act and Regulation. The goal is to prevent the issue from happening again.

Administrative Penalties:  A penalty a licensee must pay to encourage them to comply with the Retirement Homes Act and Regulation. The amount is determined based on how severe the issue is, the impact on residents, what action the licensee took to try and fix the problem.

Management Order: An order requiring a licensee to hire one or more managers to help run some or all of the operations in the home. These orders are issued when a licensee is not complying or needs external help to properly manage the home.

Order Revoking a Licence: An order revoking a home’s licence because the licensee is not complying with the Retirement Homes Act. This happens when they are no longer meeting the requirements to operate a retirement home. This may include failing to act with honesty and integrity or operating the home in a manner that is harmful to the health, safety or wellbeing of residents. The order may require the licensee to take steps to ensure the care and safety of residents while the home prepares to stop operating.


The Walford Thunder Bay

20 Pine Street
Thunder Bay P3A 5W4

Licence Status:
Issued




John Joseph Place

854 2nd Avenue W.
Owen Sound N4K 4M5

Licence Status:
Issued




Highview Residences

35, 41 Capulet Walk
London N6H 5W4

Licence Status:
Issued




Christie Oaks Care Home

128 Cobble Hill Road
Halton Hills L7J 2N6

Licence Status:
Issued




Alta Vista Manor

751 Peter Morand Crescent
Ottawa K1G 6S9

Licence Status:
Issued




Zora Srpski Dom

143 Madison Avenue S.
Kitchener N2G 3M4

Licence Status:
Issued




Amica Georgetown

224 Maple Ave
Georgetown L7G 1X2

Licence Status:
Issued




Amica London

517 Fanshawe Park Road W.
London N6G 0C1

Licence Status:
Issued




Heritage Green Retirement Home

351 Isaac Brock Drive
Stoney Creek L8J 1Y1

Licence Status:
Issued




Dunbar Heights Seniors Living Inc.

611 Dunbar Road
Cambridge N3H 2T4

Licence Status:
Issued with conditions




Penmarvian Retirement Home

185 Grand River Street N.
Paris N3L 2N2

Licence Status:
Terminated




Hamilton's Hometown Retirement Living

294 Elora Street S. PO BOX 269
Harriston N0G 1Z0

Licence Status:
Issued




Pleasant Valley Rest Home

511 Queensville Side Road
Holland Landing L9N 0G1

Licence Status:
Issued




Goderich Place Retirement Residence

30 Balvina Drive E.
Goderich N7A 4L5

Licence Status:
Issued




Regent Manor

1315 Regent Street
Sudbury P3E 3Z1

Licence Status:
Issued




Estherville Manor

10606 Mclaughlin Rd. N.
Brampton L7A 0C9

Licence Status:
Revoked




Red Maple Assistive Living

25 Windermere Court
Brampton L6X 2L5

Licence Status:
Revoked




Delrose Retirement Residence

725 Gibraltar Street
Delhi N4B 3C7

Licence Status:
Surrendered




Chateau Glengarry Retirement Living Centre

105 St. Paul Street E.
Alexandria K0C 1A0

Licence Status:
Issued




White Cliffe Terrace

1460 Highway #2
Courtice L1E 3C4

Licence Status:
Issued




Cite Parkway Retirement Residence

380 LeBoutillier Avenue
Ottawa K1K 3W3

Licence Status:
Issued




Evans House

63 Evans Avenue
Etobicoke M8Z 1H4

Licence Status:
Revoked




Victoria Manor (Woodstock)

265 Victoria Street N.
Woodstock N4S 6W2

Licence Status:
Terminated




King Gardens

85 King Street E.
Mississauga L5A 4G6

Licence Status:
Issued




Heritage House Guelph

2113 Gordon Street
Guelph N1L 1G7

Licence Status:
Issued




Valley Stream Manor

2 Valley Stream Drive
Ottawa K2H 0A5

Licence Status:
Issued




Northview Senior's Residence

19 Aikman Avenue
Hamilton L8M 1P6

Licence Status:
Revoked




Sheridan Lodge

6 Sheridan Street
Brantford N3T 2P6

Licence Status:
Revoked




Arul Oli Senior Centre

8 Snowy Owl Way
Scarborough M1X 0B4

Licence Status:
Issued




Brucefield Manor Retirement Home

657 Mount Pleasant Road
Mount Pleasant N0E 1K0

Licence Status:
Surrendered




Dowling Rest Home

124 Dowling Avenue
Toronto M6K 3A6

Licence Status:
Issued




Adeline's Lodge

379 Lake Promenade
Etobicoke M8W 1C1

Licence Status:
Issued




Southwind Retirement Home

11118 Highway 124
Machar Township P0A 1X0

Licence Status:
Revoked




Orchard Villa

1955 Valley Farm Road
Pickering L1V 3R6

Licence Status:
Issued




Anson Place Care Centre

85 Main Street N.
Hagersville N0A 1H0

Licence Status:
Issued




The Annex

123 Spadina Road
Toronto M5R 2T1

Licence Status:
Issued




Hillside Haven

54 Ranney Street S.
Campbellford K0L 1L0

Licence Status:
Issued




Greenway Lodge Retirement Home

860 The Greenway
Mississauga L5G 1P6

Licence Status:
Issued




Riverwood Senior Living

9 Evans Road PO BOX 938
Alliston L9R 1M1

Licence Status:
Issued




Sunray Group Home

4609 Rosebush Road
Mississauga L5M 5H2

Licence Status:
Refused




Bethseda Home

76 Silversted Drive
Scarborough M1S 3A5

Licence Status:
Issued




Bethseda Home

4 Partridge Lane
Scarborough M1T 3C6

Licence Status:
Issued




Bethseda Home

67 Belgreen Avenue
Scarborough M1S 1H5

Licence Status:
Issued




Le Manoir Caledonia

138 Caledonia Road
St. Isidore K0C 2B0

Licence Status:
Terminated




Oaks Retirement Village

80 McNaughton Avenue
Wallaceburg N8A 1R9

Licence Status:
Issued




Vidalin Care Residence

14 Cardell Avenue
North York M9N 1S5

Licence Status:
Refused



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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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