Safeguarding Ontario’s retirement home residents

The RHRA provides the expertise and oversight to protect the safety, security, and rights of Ontario’s 55,000 retirement home residents. The RHRA, working in close collaboration with community partners, helps residents make informed choices about where they live and the care they receive in the home.

RHRA committed to safety and well-being

All retirement homes must provide accommodation and care that meets the requirements and standards set out in the Act. It’s the job of the RHRA to enforce those requirements and standards; provide information to help residents and operators understand them, and assist when those standards are not met.

In addition to licensing and inspecting retirement homes, RHRA:

  • responds to reports of harm or risk of harm to residents;
  • responds to complaints;
  • takes action when homes are not complying with the Act.
Serene aged husband and wife supporting and staying together during the old age

REPORTING HARM

The place to turn for help

More information about harm and filing a Mandatory Report.

Learn More

COMPLAINTS

What constitutes a complaint

Find out what to do if you suspect the quality of care, operation of the home or actions of a staff member is having impacts a resident’s well-being.

Learn More

EMERGENCY FUND

Emergency Fund for Residents

Find out when you can apply for financial assistance through the Emergency Fund.

Learn More

Emergency Fund for Residents

The Emergency Fund (the Fund) is a trust fund established by the RHRA for the benefit of residents of retirement homes. The Fund is managed by the RHRA and may only be used to assist individuals who have been affected by certain emergency circumstances in a retirement home.

Retirement home residents can apply for financial assistance through the Emergency Fund when:

  • loss or damage to their retirement home has resulted in an emergency situation;
  • due to the emergency, the operator of the retirement home has been unable to safely provide normal accommodation or care to the person in the retirement home; and
  • they have incurred costs to find, move to or pay for alternate accommodation or to access alternate care providers.

Certain criteria must be met before the Fund may be used. To find out if you are eligible to receive compensation from the Fund you may submit a claim to the RHRA.

For questions about rent and tenant matters

In addition to the Retirement Homes Act, 2010, retirement home operators must also comply with the Residential Tenancies Act, 2006 (RTA). The RTA governs the relationship between landlords and tenants, including rent and some matters relating to care services and privacy. If you have questions about your rent or other tenant matters, you can contact the provincial Landlord and Tenant Board at 1-888-332-3234.

Looking for a retirement home?

About the RHRA

We are committed to the protection and wellbeing of seniors living in retirement homes.

Read More

I am looking for...

+

A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

Read More

Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

Read More

Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

Read More

Fees

Review the 2018 Fee Schedule before submitting your application.

Read More

Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

Read More

RHRA Process

Find out what happens after the report has been made.

Read More

Mandatory Reporting

What must you report and why.

Read More

More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

Read More

Our Vision, Mission and Values

Read More

Understanding the Legislature

Read More
A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
X