Safeguarding Ontario’s retirement home residents
The RHRA provides the expertise and oversight to protect the safety, security, and rights of Ontario’s more than 60,000 retirement home residents. The RHRA, working in close collaboration with community partners, helps residents make informed choices about where they live and the care they receive in the home.
RHRA committed to safety and well-being
All retirement homes must provide accommodation and care that meets the requirements and standards set out in the Act. It’s the job of the RHRA to enforce those requirements and standards; provide information to help residents and operators understand them, and assist when those standards are not met.
In addition to licensing and inspecting retirement homes, RHRA:
- responds to reports of harm or risk of harm to residents;
- responds to complaints;
- takes action when homes are not complying with the Act.
What constitutes a complaint
Find out what to do if you suspect the quality of care, operation of the home or actions of a staff member is having an impact on a resident’s well-being.
Emergency Fund for Residents
The Emergency Fund (the Fund) is a trust fund established by the RHRA for the benefit of residents of retirement homes. The Fund is managed by the RHRA and may only be used to assist individuals who have been affected by certain emergency circumstances in a retirement home.
Retirement home residents can apply for financial assistance through the Emergency Fund when:
- loss or damage to their retirement home has resulted in an emergency situation;
- due to the emergency, the operator of the retirement home has been unable to safely provide normal accommodation or care to the person in the retirement home; and
- they have incurred costs to find, move to or pay for alternate accommodation or to access alternate care providers.
Certain criteria must be met before the Fund may be used. To find out if you are eligible to receive compensation from the Fund you may submit a claim to the RHRA.
For questions about rent and tenant matters
In addition to the Retirement Homes Act, 2010, retirement home operators must also comply with the Residential Tenancies Act, 2006 (RTA). The RTA governs the relationship between landlords and tenants, including rent and some matters relating to care services and privacy. If you have questions about your rent or other tenant matters, you can contact the provincial Landlord and Tenant Board at 1-888-332-3234.
About the RHRA
We are committed to the protection and wellbeing of seniors living in retirement homes.