Terms of use

Website Terms of Use

Acceptance and Privacy

When you use our website, you are agreeing to the terms set out below. We take your privacy seriously. For more information about privacy issues relating to your use of the website, read our Privacy Statement.

Public Register

The RHRA’s Public Register is for not for commercial use. We take reasonable steps to ensure the information on the Register is accurate, current and complete, but we cannot guarantee that. The Register does not represent the condition or quality of a retirement home, and you should not rely on it for that purpose. Although there is information about retirement homes on the website, we want to make it very clear that the RHRA does not endorse any retirement home or retirement home service.

Acceptable Use

The RHRA requires you to follow some rules when using this website. You must not:

  1. Use the website in violation of any law or regulation
  2. Interfere or disrupt the website or any of the RHRA’s computers, networks, systems, databases, software, hardware
  3. Stop others from using the website, or interfere with their use of it
  4. Attempt to gain unauthorized access to our computers, networks, systems, databases, software, hardware or equipment, or to personal accounts or information of other people

Copyright and Trademark

If we do not inform you otherwise, the content on our website is protected by copyright. If you give credit and acknowledge that the RHRA holds copyright, you may reproduce the content for non-commercial purposes.

We do not allow reproduction or use of the RHRA logo and symbols for commercial or non-commercial purposes, without our advance written authorization.

Links to other website and to social media

We have included links to other websites and we may provide links to popular social media platforms. These are for your interest and assistance. We do not endorse or recommend these sites or platforms. You must make up your own mind whether they are safe and whether to rely on or use the

Disclaimer

You use this website and its content at your own risk. We provide the website and its content “As is”. You must make your own enquiries to verify if the content or links on this website are accurate, current and complete, before relying on or using the content or links. We are not providing any express or implied warranty or representation or condition or assurances relating to the content of the website.

Limitation of Liability and Indemnity

Under no circumstances will the RHRA (which includes its staff members, officers, directors, agents and contractors) have any responsibility or liability for any loss or damage in contract, tort, negligence or any other legal basis relating to this website, any linked website or linked social media platform. We want to be clear about this: the limitation of liability applies even if the RHRA has been advised of the possibility of such damage or loss, and even if the damage or loss was foreseeable.

If your breach of these terms or use of the website or its content results in a claim, action, demand or proceedings against the RHRA (which includes its staff members, officers, directors, agents and contractors), you agree as your own expense to indemnity, defend and hold the RHRA harmless against the claim, suit, demand or cause of action or other proceeding.

General

The RHRA may revise these terms at any time and from time to time, without notice. It is a good idea to check these terms regularly. If we revised the terms, and you continue to use the website, you are deemed to accept the revised terms.

If a court or tribunal holds any other terms invalid, unenforceable or illegal, the remaining terms will continue in force.

The laws of Ontario govern these terms.

I am looking for...

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

Read More

Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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