Contact Us
Contact Information
1-855-ASK-RHRA (1-855-275-7472)
Info@rhra.ca
Address
Retirement Homes Regulatory Authority
55 York Street, Suite 700
Toronto, ON
M5J 1R7
Inquiries
To make an inquiry, report an issue or file a complaint, homes, residents or the public should contact:
Phone: 416-440-3570
Toll-Free: 1-855-ASK-RHRA (1-855-275-7472)
Email: info@rhra.ca
Fax: 1-855-631-0170
Media Contact
For media inquiries, please contact the email address below. All other matters should be directed to 1-855-275-7472.
Email: media@rhra.ca
Administrative Complaints
If you have a complaint against the conduct of an RHRA staff member, an RHRA policy or a policy’s application, you may submit an Administrative Complaint. Administrative Complaints can be submitted directly to the RHRA through the form contained in the Administrative Complaint Policy. If you would prefer reporting anonymously, a third-party service is also available.
Complaints that express dissatisfaction with a decision made by the Registrar, relate to an inspection finding, or relate to regulatory policy or legal interpretation, are not Administrative Complaints.
Submit directly to the RHRA | Submit anonymously through third-party
To make a complaint against a retirement home, please refer to Making a Complaint.