Inquiries
To make an inquiry, report an issue or file a complaint, homes, residents or the public should contact:
Phone: 416-440-3570
Toll-Free: 1-855-ASK-RHRA (1-855-275-7472)
Email: info@rhra.ca
Fax: 1-855-631-0170
Media Contact
For media inquiries, please contact the email address below. All other matters should be directed to 1-855-275-7472.
Email: media@rhra.ca
Report Harm or Submit a Complaint
To report harm or submit a complaint to the RHRA, please use our self-service portal. Reports of harm can be submitted by anyone who sees or suspects a situation that harms or puts a resident in a retirement home at risk of harm. Complaints can be submitted when anyone has a concern about the care or treatment of a resident in a retirement home.
Report Harm or Submit Complaint on RHRA’s Self-Service Portal
Access to Information Request Form
Use this Access to Information Request Form if you are requesting information from RHRA, including records containing your Personal Information or Personal Health Information collected during an inspection, information that is public under the Retirement Homes Act, 2010 and is on the Retirement Homes Database, or information that may be disclosed to you under section 113 of the Retirement Homes Act, 2010.
Access to Information Request Form | Privacy and Access to Information Review Procedure | Access and Privacy Code
Administrative Complaints
If you have a complaint against the conduct of an RHRA staff member, an RHRA policy or a policy’s application, you may submit an Administrative Complaint. Administrative Complaints can be submitted directly to the RHRA through the form contained in the Administrative Complaint Policy. If you would prefer reporting anonymously, a third-party service is also available.
Complaints about retirement home operations or complaints that express dissatisfaction with a decision made by the Registrar, relate to an inspection finding, or relate to regulatory policy or legal interpretation, are not Administrative Complaints.
Submit directly to the RHRA | Submit anonymously through third-party
