Applying for a licence

After You Apply: What to Expect

Once a completed retirement home application is submitted, the decision on the licence application takes between six to eight weeks (on average) to process.  It is important that the application is complete so that the process is not delayed.

An RHRA Account Coordinator will confirm an application has been received and also let you know if any additional information or documentation is required.  The Account Coordinator will work with you throughout this process.

An application can be expedited if necessary for an additional charge.  See our Fee Schedule for all costs associated with applying for a licence.

Completed application forms, supporting documents and all applicable fees must be submitted to the RHRA. The RHRA will work with you so that your application is ready for consideration.  If you have questions about your application, contact us 1-855-275-7472 or email us at licensing@rhra.ca.

After a through review, the RHRA Registrar will take one of three actions on your application:

  1. Issue a licence
  2. Issue a licence with conditions
  3. Refuse to issue a licence

Once a licence has been issued, the status of your application will change from “Applicant” to “Licensee” in the home’s posting on the RHRA Public Register.

If a licence is not issued, you will be notified of the reasons for this decision. You can then make written submissions to the Registrar about the proposed decision. The Registrar will review your submission before making a final decision.

If the decision is to refuse the license or impose a condition, you will receive notice of this final decision, which can be appealed to the Licence Appeal Tribunal (LAT), an independent body. To find out more about the LAT visit www.sse.gov.on.ca/lat.

Ensuring Success: Preparing for Inspection

RHRA Inspections help safeguard the health and well-being of Ontario’s 59,000 retirement home residents.  Once a home receives a licence or becomes a licensee under the Act, an RHRA inspection will be made at least once every three years. The frequency of routine inspections is influenced by the amount and severity of non-compliance found during previous inspections.

Inspections occur for different reasons other than routine inspections as well – it may be in response to a complaint, a report of harm or risk to a resident, or to monitor compliance with the Act.

Notice of Change

Always inform the RHRA in writing of any material change in any of the information on the application forms. RHRA must also be notified of any change in the information contained in the Public Register by completing and submitting a “Notice of Change” form.

Please note that changes in a controlling interest will terminate a retirement home licence. If this occurs, contact the RHRA for assistance.

Still unsure whether your home is covered by the Act?

Check with your legal counsel and/or call RHRA at 1-855-275-7472 or email us at licensing@rhra.ca.

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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