Once a completed retirement home application is submitted, the decision on the licence application takes between six to eight weeks (on average) to process. It is important that the application is complete so that the process is not delayed.
An RHRA Account Coordinator will confirm an application has been received and also let you know if any additional information or documentation is required. The Account Coordinator will work with you throughout this process.
An application can be expedited if necessary for an additional charge. See our Fee Schedule for all costs associated with applying for a licence.
Completed application forms, supporting documents and all applicable fees must be submitted to the RHRA. The RHRA will work with you so that your application is ready for consideration. If you have questions about your application, contact us 1-855-275-7472 or email us at email@example.com.
After a through review, the RHRA Registrar will take one of three actions on your application:
- Issue a licence
- Issue a licence with conditions
- Refuse to issue a licence
Once a licence has been issued, the status of your application will change from “Applicant” to “Licensee” in the home’s posting on the RHRA Public Register.
If a licence is not issued, you will be notified of the reasons for this decision. You can then make written submissions to the Registrar about the proposed decision. The Registrar will review your submission before making a final decision.
If the decision is to refuse the license or impose a condition, you will receive notice of this final decision, which can be appealed to the Licence Appeal Tribunal (LAT), an independent body. To find out more about the LAT visit www.sse.gov.on.ca/lat.
Ensuring Success: Preparing for Inspection
RHRA Inspections help safeguard the health and well-being of Ontario’s 59,000 retirement home residents. Once a home receives a licence or becomes a licensee under the Act, an RHRA inspection will be made at least once every three years. The frequency of routine inspections is influenced by the amount and severity of non-compliance found during previous inspections.
Inspections occur for different reasons other than routine inspections as well – it may be in response to a complaint, a report of harm or risk to a resident, or to monitor compliance with the Act.
Notice of Change
Always inform the RHRA in writing of any material change in any of the information on the application forms. RHRA must also be notified of any change in the information contained in the Public Register by completing and submitting a Notice of Change form.
Please note that changes in a controlling interest will terminate a retirement home licence. If this occurs, contact the RHRA for assistance.