On February 1, 2024, the Retirement Homes Regulatory Authority (RHRA) launched a new annual approach to collect information directly from Ontario’s licensed retirement homes. This approach, called “Annual Information Return” (AIR), will deepen RHRA’s understanding of the sector and support regulatory activities that protect residents and support them in living with dignity, choice and confidence in licensed retirement homes.
AIR will be an annual process that will take place at the same time as when retirement homes pay their annual fees to RHRA (by April 1). AIR will allow RHRA to collect information from all retirement homes at the same time, reduce administrative burden on homes, reduce the number of interactions with homes, and inform regulatory activities.
All retirement homes are required to complete the AIR as per requirements in the Retirement Homes Act, 2010 and as per the RHRA Request for Information Policy approved by the Minister for Seniors and Accessibility.
Questions will be reviewed and adjusted annually based on lessons learned from previous years. RHRA will consider what information is still needed, and whether different information may be needed given the evolving sector and resident needs. In addition to reviewing and updating the information sought and the questions, RHRA will aim to continuously improve the process to minimize administrative burden on homes.
2024 AIR
RHRA launched the 2024 AIR process on February 1, 2024, at the same time as 2024 fee invoices were issued to retirement homes. Responses to AIR are due on April 1, 2024, at the same time as fees are due.
On February 1, 2024, RHRA sent an email to the appropriate contacts in each retirement home with instructions and guidance on how to complete the AIR. This notice is available below:
- Annual Information Return Instructions – sent to retirement homes contacts on February 1, 2024
Retirement homes are required to complete their AIR online via a secure website. The link to AIR was provided in the emails sent to homes on February 1. Please note that this link is not individualized; any retirement home can use the link below to complete the AIR. Only one AIR should be completed for each home.
https://analytics-ca.clickdimensions.com/cn/acauo/RHRA2024AnnualInfoReturn
A copy of the AIR with the questions retirement homes were asked to answer is available below. Retirement homes were encouraged to review the questions in advance of completing the AIR. The AIR can only be completed via the online link above.
For more information about AIR, please review the following document:
RHRA sent notices of the upcoming AIR launch to all retirement homes and chains on January 23-24, 2024. This notice is available below:
- Notice of new Annual Information Return – sent to retirement homes and chains on January 23-24, 2024
Further Information and Support
Retirement homes who have questions or require support in completing their 2024 AIR could contact RHRA at info@rhra.ca or 1-855-ASK-RHRA.
Public Consultations on the 2024 AIR
RHRA consulted on the AIR process and the proposed topic areas for questions for the 2024 AIR in November – December 2023. Please visit the RHRA Consultations Page for further information.