The Retirement Homes Regulatory Authority (RHRA) is responsible for administering the Retirement Homes Act, 2010 (the Act), which includes licensing and regulating retirement homes on behalf of the government of Ontario. We are an independent, self-funded, not-for-profit corporation, committed to the protection and wellbeing of seniors living in retirement homes.

Our mandate is to ensure retirement home residents live in dignity and have the support and knowledge needed to make informed choices about their care options.


What We Do

Licence retirement homes

Inspect homes to ensure they are complying with the Act and take action when they do not

Respond to reports of harm or risk of harm to residents

Provide information about the Act to residents, the public and retirement home operators

Provide the public with detailed information about licensed retirement homes through our public register

Respond to complaints

Mission and Vision

Vision:
Ontarians have choice and the protection they need to live with confidence and dignity in retirement homes.

Mission:
The RHRA employs the most effective means to encourage and achieve compliance, to reduce harm, to support residents and families in making informed choices, and to enable a strong and diverse sector.

Senior Couple Afternoon Tea Drinking Relax Concept

Strategic Plan

Our Strategic Plan 2022, was developed in collaboration with the Ministry of Seniors Affairs, operators, family members of residents, community partners, our Stakeholder Advisory Council and other key stakeholders. Our Plan is all about actions designed to improve the safety and protection of seniors, provide them stronger decision-making tools and enable them to live with the dignity they deserve.

RHRA Strategic Plan 2017-2022

Five-Year Strategic Goals
  • Enhance

    our regulatory approach to encourage compliance and better protect residents

  • Provide

    strategic information through data and analytics

  • Promote

    informed decisions through communication, education and outreach

  • Optimize

    consumer protection and choice through transparency, accountability and public reporting

  • Prepare

    for the future

Annual Report

Read about the RHRA’s five-year plans, inspection, compliance and enforcement overview, key accomplishments, financial overview, etc.

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Organizational Structure

Introduction to our CEO, Bonnie Rose as well as other key organizational roles such as our Risk Officer, Complaints Review Officer, and our Stakeholder Advisory Council.

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Governance & Regulation

RHRA is governed by a nine-person Board of Directors, including four members appointed by the Lieutenant Governor in Council and five members elected through a nomination process by the board.

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Our Role

The RHRA’s central role is to inform, educate and protect seniors living in retirement homes across Ontario.

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RHRA Public Register

The Public Register contains information on retirement homes in Ontario.

You will find information about:

  • Care services offered and inspection reports
  • Up-to-date and accurate facts about each home
  • Lookup by name, city, postal code and licence status on a searchable map.
Find the retirement home that meets your needs:

Search the Public Register

I am looking for...

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

Read More

Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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