Latest News

Mandatory Sprinklers Reminder (March 24, 2017):

Licensed retirement homes must be retrofitted with automatic sprinklers by January 1, 2019. Further details can be found here.

RHRA Appointments New Complaints Review Officer (March 13, 2017):

On behalf of the RHRA Board of Directors, John J. Rossiter, Chair, is pleased to announce the appointment of Elyse Sunshine as its Complaints Review Officer (CRO), for a three-year term effective February 25, 2017. Ms. Sunshine brings a range of skills and experience that will assist the RHRA in fulfilling its mandate supporting both consumer protection and choice through transparency.

Ms. Sunshine is a lawyer and partner of Rosen Sunshine LLP specializing in health law. She is active in the health community and has served as a member of the Research Ethics Board at Holland Bloorview Kids Rehab and is a founding Board member of the David Cornfield Melanoma Fund. Ms. Sunshine is also a member of the Medico-Legal Society, the Ontario Bar Association, and the Advocate’s Society. She was named to Best Lawyers Canada for Health Care Law for 2015 and 2016.

The CRO is responsible for reviewing the Registrar’s actions (under certain conditions) with respect to complaints relating to alleged contraventions of the Act. Where the Registrar has considered a complaint and made a decision to take no further action, the complainant has a right to request a review by the CRO. The CRO reviews the reasonableness of the Registrar’s consideration and decision to take no further action in respect of the complaint. The CRO may refer the complaint back to the Registrar with a recommendation for further action.

RHRA Board Reappointments Risk Officer (March 13, 2017):

John J. Rossiter is also pleased to announce that Deana Williams has been reappointed to the position of Risk Officer for an additional fifteen-month term. She was originally appointed in 2014 for three years. The Risk Officer is a unique position, independent of RHRA management, reporting directly to the Board of Directors. The Risk Officer is responsible for reviewing and assessing the effectiveness of RHRA’s administration of the Retirement Homes Act, 2010 and regulation, including RHRA’s activities relating to ensuring that licensees meet the care and safety standards and respect the rights of residents set out in the Act and regulation.

Stakeholder Advisory Council Announcement (February 22, 2017):

The RHRA’s Stakeholder Advisory Council is pleased to announce the appointment of retirement home resident Father Gregory Blonde to the Council. More information on the Council, as well as member biographies, can be found here.

Falls Prevention (February 1, 2017)

Falls are a leading cause of injury among older adults in Canada. Ottawa Public Health provides free access to its online fall prevention learning module for personal support workers and volunteers, which can be found here, and may be a useful learning tool for your staff.

More links to resources can be found in our guidelines on Infection Prevention and Control, Qualifications and Training, and Emergency Plans, available here.

Important notice to the public (January 26, 2017):

In Touch (which also goes by the names Rosemount Place and The Brick House) of 64 King Street Toronto (Weston), is operating without a retirement home licence.

The RHRA has charged the operator, Ms. Elaine Lindo, for operating without a licence under the Retirement Homes Act, and for breach of her Probation Order. In addition, the Registrar has ordered Ms. Lindo to immediately take steps to stop operating In Touch as a retirement home.

Full Details can be found here.

2017 Licence Fees

Homes are reminded that Annual Licence Fees are due January 2, 2017. Your options of paying can be found on our website here along with Pre-Authorized Debit Agreement which you can use instead of mailing your payment found here.
RHRA’s Stakeholder Advisory Council (January 4, 2017)

The RHRA’s Stakeholder Advisory Council is pleased to announce the appointment of their new Chair, Esther Goldstein. The Council recognizes former Chair, Debbie Doherty, for her outstanding service in the role for the past four years. The Council also welcomes new members Gail Walker and Graham Webb. More information on the Council, as well as member biographies, can be found here.
RHRA Board of Directors Announcement (December 22, 2016)

The RHRA and the Minister Responsible for Seniors Affairs are pleased to announce the appointments of the following Directors:
  • Public Appointments
    • John J. Rossiter and Mathilde Gravelle Bazinet have been re-appointed for three year terms
  • Board Elected Appointment
    • Christopher Jodhan has been re-appointed for a three year term
  • Designation of Chair by Minister Responsible for Seniors Affairs
    • John J. Rossiter designated as Chair for 2016 to 2019.
Important information about action taken by the RHRA (December 14, 2016):

The RHRA has brought charges against In Touch for operating a home without a licence and breach of a probation order. Details can be found here.
Keeping Contact Information Current

The RHRA asks that all Homes keep their contact information up to date so that we can provide you with news and information such as Annual Licensing Fees, Extra Expense Insurance requests and new education materials.

If at any time there are changes to the contact name and/or email address, please fill out the Notice of Change form and send it to or contact 1-855-ASK-RHRA (1-855-275-7472) for more information.

The Ministry of Health and Long Term Care is engaging a range of stakeholders, including RHRA in regards to Medical Assistance in Dying in Ontario:

Doctors and nurse practitioners in Ontario can now provide medical assistance in dying. Federal legislation, passed on June 17, 2016 guides how Ontario’s doctors and nurse practitioners are allowed to provide this option. It outlines requirements that patients must meet to be eligible to receive medical assistance in dying, and establishes safeguards that a doctor or nurse practitioner must follow to legally provide medical assistance in dying. The Ontario Government, Ministry of Health and Long Term Care continues to work with the federal and other provincial/territorial governments to ensure the implementation of medical assistance in dying is aligned and consistent, where possible, across the country.

For more information visit Ministry of Health and Long Term Care website – link below:

On December 7, 2016 the Ontario government introduced the Medical Assistance in Dying Statute Law Amendment Act, 2016. The Bill complements the federal legislation and seeks to address issues that fall within provincial jurisdiction.

Copy of MOHLTC news release and backgrounder:

On November 1, 2016, the 2017 Annual Licence Fees invoices were emailed to Ontario retirement homes. To access your home’s invoice, please check your Licensee email address. If you did not receive an invoice, contact or 1-855-ASK-RHRA (1-855-275-7472) for more information.
On October 3, 2016, the Registrar issued the licence for Revera to operate Briarfield Gardens (formerly known as Emmanuel Village Retirement Residence). For more information please see the following link.
The 2017 Fee Schedule and the Registrar's letter to Licensees is now available. Find them here.
The RHRA recently circulated a letter to hospital discharge planners, providing information about retirement home licensing and the RHRA’s public register. For more information, please review the Registrar’s letter of July 12, 2016.

Regulatory Collaboration: The RHRA is committed to collaboration and works with other regulators and organizations, such as the Office of Fire Marshal and Emergency Management (OFMEM), that have shared goals for resident protection and safety. The RHRA is pleased to share the following information for retirement homes from OFMEM:

  • On May 3, 2016 OFMEM sent a letter to owners/operators with a summary of the new requirements that came into effect under the Ontario Fire Code as of January 1, 2014. For more information, please review the letter.
  • Mandatory Fire Safety Training
  • The Registry of Vulnerable Occupancies
For information on decisions of the Registrar to Revoke a Licence, please visit the Public Register.

The following retirement homes are subject to a Notice of Decision to Revoke a Licence:


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