New Regulatory Request: RHRA Annual Information Return

February 1, 2024

In late January 2024, RHRA notified the sector of a new regulatory requirement that retirement homes would receive on February 1, 2024 – the Annual Information Return (AIR).

Guidance For Completing AIR

  • This year, the AIR must be completed via the provided link. In future years, RHRA will leverage a new licensee portal to be launched later this year to streamline interactions with licensees. The portal will be launched in phases so that RHRA can support licensees during the transition period.
  • For this transition year, responding to the AIR questions must be done in a single sitting – you cannot partially complete the questionnaire and return to it later.
  • You may want to review the questions before you start completing the questionnaire. A copy of the AIR questions retirement homes are required to answer can be found on RHRA’s website (2024 questions archived and available upon request).
  • Licensees accountable for multiple homes are encouraged to coordinate with their retirement home managers to support them in completing their AIR submission. There must be one response received from each licensed retirement home.
  • Please note, the AIR submission will require the current Extra Expense Insurance policy for the home (policy number, expiry date, insured amount and broker name). It is the responsibility of the licensee to ensure that the individual who completes the AIR for the home has the required information.

Licensees are accountable for ensuring their retirement home(s) complete their AIR submission along with invoice payment by April 1, 2024.

RHRA intends to launch a new secure licensee portal later this year. RHRA’s intent over the long term is to streamline interactions through the portal. In future years, licensees will be able to complete their AIR submission and pay their fees together. The portal will be launched in phases so that RHRA can support licensees during the transition period.

If You Need Support

RHRA is available to support if retirement homes require any further guidance or clarification regarding the completion and submission of an AIR response on behalf of their home(s). RHRA’s Client Services team can be reached through the following options:

Thank You For Your Feedback

The RHRA thanks licensees who contributed feedback during the recent AIR consultation. A summary of the stakeholder feedback RHRA received can be found on our website.

The majority of stakeholders recognized the value of RHRA collecting readily available information from retirement homes to better understand the sector it regulates and continue to apply right-touch regulation. Stakeholder feedback was constructive and helped refine the AIR questions for better clarity.

Information collected through the AIR process will deepen the RHRA’s understanding of the sector and support regulatory activities to safeguard the wellbeing of residents so they can live with dignity, choice and confidence in licensed retirement homes.

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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