Contact Us

Contact Information

Address

Retirement Homes Regulatory Authority
160 Eglinton Avenue East, 5th Floor
Toronto, ON
M4P 3B5

Inquiries

To make an inquiry, report an issue or file a complaint, homes, residents or the public should contact:

Phone: 416-440-3570
Toll-Free: 1-855-ASK-RHRA (1-855-275-7472)
Email: info@rhra.ca
Fax: 416-487-1223

Media Contact

For media inquiries, please contact Helen Simeon. All other matters should be directed to 1-855-275-7472.

Phone: 416-440-2125
Email: Helen.Simeon@rhra.ca

For media inquiries on evenings and weekends, please contact the number below. All other matters should be directed to the after-hours line at 1-855-275-7472.

Phone: 416-220-6059

I am looking for...

A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.

Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

Fees

Review the 2018 Fee Schedule before submitting your application.

Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.

How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

RHRA Process

Find out what happens after the report has been made.

Mandatory Reporting

What must you report and why.

More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.

How we help

Our Vision, Mission and Values

Understanding the Legislature

A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.

#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Steps to getting a licence

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.

#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Complaints & reporting harm

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.

#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

About the RHRA

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.

#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.