Complaints Review Officer

Where the Registrar decides to take no further action on a complaint, the complainant has a right to request a review by the RHRA’s Complaints Review Officer (CRO). The CRO, who is appointed by the RHRA Board of Directors, operates independently of the RHRA.

The CRO will review the reasonableness of the Registrar’s consideration of the complaint and decision to take no further action. The CRO will either decide that he or she is satisfied that the Registrar’s consideration of the complaint and decision to take no further action were reasonable; or refer the complaint back to the Registrar with a recommendation for further action. During the review, if the CRO receives fresh information the CRO considers significant, he or she may refer that information back to the Registrar for further consideration.

Information about the approximate timing for complaint reviews is available here. If a complainant requests a review by the CRO and later withdraws the request, the CRO is not required to look into the matter further. However, where the complainant does not respond to communications with the CRO, the CRO will proceed with the review and make a decision based on the available information.

The CRO will notify the complainant and the home of the outcome of the review. CRO decisions are final and cannot be appealed.

The RHRA Board of Directors has re-appointed Ms. Elyse Sunshine as the RHRA Complaints Review Officer for a second three-year term, beginning February 25, 2020.

I am looking for...

+

A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

Read More

Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

Read More

Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

Read More

Fees

Review the 2018 Fee Schedule before submitting your application.

Read More

Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

Read More

RHRA Process

Find out what happens after the report has been made.

Read More

Mandatory Reporting

What must you report and why.

Read More

More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

Read More

Our Vision, Mission and Values

Read More

Understanding the Legislature

Read More
A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
X