Complaints Review Officer

Where the Registrar decides to take no further action on a complaint, the complainant has a right to request a review by the RHRA’s Complaints Review Officer (CRO). The CRO, who is appointed by the RHRA Board of Directors, operates independently of the RHRA.

The CRO will review the reasonableness of the Registrar’s consideration of the complaint and decision to take no further action. The CRO will either decide that he or she is satisfied that the Registrar’s consideration of the complaint and decision to take no further action were reasonable; or refer the complaint back to the Registrar with a recommendation for further action. During the review, if the CRO receives fresh information the CRO considers significant, he or she may refer that information back to the Registrar for further consideration.

Information about the approximate timing for complaint reviews is available here. If a complainant requests a review by the CRO and later withdraws the request, the CRO is not required to look into the matter further. However, where the complainant does not respond to communications with the CRO, the CRO will proceed with the review and make a decision based on the available information.

The CRO will notify the complainant and the home of the outcome of the review. CRO decisions are final and cannot be appealed.

The RHRA Board of Directors has re-appointed Ms. Elyse Sunshine as the RHRA Complaints Review Officer for a third three-year term, beginning February 25, 2023.