Lucy Becker
Interim CEO and Registrar
(Read the article: RHRA Board of Directors Announces Extension of Interim CEO and Registrar)
As Interim CEO and Registrar, Lucy provides strategic leadership and oversight of the RHRA’s regulatory operations to protect the safety and well-being of licensed retirement home residents across Ontario. A seasoned executive with more than 25 years of regulatory experience, she has held senior roles overseeing doctors, lawyers, investment brokerages, and the bereavement sector.
Through her extensive regulatory board work, Lucy has a deep understanding of governance best practices, financial oversight and enterprise risk management, in addition to her stakeholder relations expertise. She has experience on the Board of Directors of the Bereavement Authority of Ontario and the College of Physicians and Surgeons of Ontario. She is also an adjudicator on the Ontario Physicians and Surgeons Discipline Tribunal and is co-chair of the Consumer Advisory Panel for the Financial Services Regulatory Authority of Ontario.
Lucy joined the RHRA in October 2022 as Vice-President of Public Affairs, where she oversaw corporate communications, stakeholder engagement, media relations and government relations to advance the regulator’s consumer protection mandate.
Stephanie Abu-Jazar
Acting Deputy Registrar
Stephanie, BScN, RN, JD, is Acting Deputy Registrar with RHRA. Since joining RHRA in 2015, she has held progressively senior leadership roles spanning complaints, licensing, intake and strategic execution. Her background brings together nursing, law and regulatory operations, supporting RHRA’s mandate to promote effective oversight of Ontario’s retirement homes.
Stephanie has also been appointed to the Appeals Committee of the Health and Supportive Care Providers Oversight Authority.
Kurtis Barrett
Interim Director, Public Affairs
As Interim Director, Public Affairs, Kurtis leads RHRA’s corporate communications, media relations, stakeholder engagement, government relations and strategic initiatives, including leading RHRA’s engagement with the Stakeholder Advisory Council (SAC) and Resident Network. He is a seasoned public affairs leader with extensive experience across the private sector, regulatory bodies and all levels of government.
Kurtis also serves on the Ontario Government’s Senior Achievement Award Selection Committee and is a Director on the Board of Family Councils Ontario, a nonprofit organization dedicated to supporting families and improving quality of life in long-term care.
Jennifer Ong-Sy
Interim Director, Finance
As Interim Director, Finance, Jennifer provides strategic leadership and operational oversight of RHRA’s finance function, serving as a key advisor to the CEO and Registrar and Board on financial strategy, long-term sustainability, governance and risk.
Jennifer is a Chartered Professional Accountant (CPA) with an MBA and nearly two decades of financial management experience. Since joining RHRA in 2019, she has advanced through progressively senior leadership roles, strengthening fiscal stewardship and driving modernization efforts across the organization. Prior to joining RHRA, Jennifer held senior finance leadership roles in the aerospace, automotive and security sectors.
Paul Pham
Director, Risk and Analytics & IT
Paul Pham is RHRA’s Director of Risk, Analytics and Information Technology. In this role, he leads the organization’s risk, data and analytics, information technology, cybersecurity, and data governance functions, supporting RHRA’s regulatory oversight and strategic priorities.
Since joining RHRA in 2011, Paul has held progressively senior leadership roles across information systems, risk and analytics. He has led the development and implementation of RHRA’s risk-based regulatory approach, advanced the organization’s use of data and analytics to support evidence-informed decision-making, and overseen the continued evolution of its technology and cybersecurity capabilities.
Paul brings a broad, integrated perspective to his role, supported by extensive experience in regulatory strategy, digital transformation, data governance, analytics, and technology leadership.
Michael Cumpstey
Interim Senior Manager, Regulatory Compliance
Michael serves as Interim Senior Manager, Regulatory Compliance at the RHRA, where he leads programs and initiatives that support regulatory compliance and resident protection across Ontario’s licensed retirement homes, including leading RHRA’s engagement with the Licensee Engagement Forum (LEF).
With more than 15 years of experience in the retirement home sector, Michael brings extensive operational and regulatory expertise to his role. Before joining the RHRA in 2023, he held a variety of leadership positions within retirement homes, including as a retirement home operator, providing firsthand insight into the challenges and opportunities faced by licensees and operators.
Ben Razulis
Interim Senior Manager, Inspections & Investigations
As Interim Senior Manager, Inspections & Investigations, Ben oversees RHRA’s field operations, including its regulatory inspection programs and investigative work, promoting the safety and well-being of retirement home residents across Ontario.
A tenured leader with more than 14 years of regulatory experience at RHRA, he has held several roles including Compliance Specialist, Inspector, Team Lead and Manager of Client Services, Complaints, Licensing and Inspections (West). Joining RHRA in 2012, Ben has contributed to and led several key program development and quality improvement initiatives across the organization.
Keisha Gomes
Manager, Human Resources
As Manager, Human Resources, Keisha provides strategic leadership for the RHRA’s human resources function, advancing people strategies that support organizational performance, employee engagement, and workforce excellence.
A senior HR leader with broad experience in workforce planning, talent management, employee relations, recruitment, total rewards, and continuous improvement, she has successfully led initiatives that strengthen workplace culture, enhance the employee experience, and support organizational growth. Known for her collaborative approach and strategic perspective, Keisha is committed to fostering an inclusive, high-performing workplace where employees can thrive.