Leadership Team

Jay O’Neill

CEO and Registrar

As CEO and Registrar, Jay provides executive leadership of the Retirement Homes Regulatory Authority, including development and implementation of the organization’s corporate plans, infrastructure, systems, policies, programs and services to administer the Retirement Homes Act, 2010. He is responsible for aligning the organization’s activities and rendering regulatory decisions to safeguard the wellbeing of seniors living in licensed retirement homes.

Jay has served in various roles with the RHRA since 2011. Jay’s career spans many industries including manufacturing, distribution, pipeline and energy services, and a professional services firm where he assumed responsibility for corporate development. He is a graduate of the MBA program at the Rotman School of Management, University of Toronto. Jay also holds the governance designation of Chartered Director (C.Dir) from McMaster University, and is a past director and committee chair on the Board of the Bereavement Authority of Ontario.

Anastasia Shiamptanis

Deputy Registrar

As the Deputy Registrar, Anastasia oversees all regulatory operations of the RHRA. This includes planning, developing and leading Inspections, Licencing, Compliance Monitoring and Support, Complaints and Client Services, Legal and Enforcement, and Community Partnerships and Engagement.

Anastasia was previously the Registrar and CEO for the New Brunswick College of Pharmacists. In this role, Anastasia acted as the primary regulatory decision-maker, oversaw the development of the regulator’s latest five-year strategic plan, and championed relationship building with industry stakeholders and government.

Wade Hillier

Director of Strategy and Governance

As the Director of Strategy and Governance, Wade provides strategic advice and guidance to the CEO/Registrar and Board, enabling the effective management and delivery of the RHRA’s mandate and strategic priorities. Wade acts as the main liaison on matters of strategy and governance between the regulator and its key stakeholders.

Wade has been involved in regulation since 2001 when he joined the College of Physicians and Surgeons. During his 18 years at the CPSO he was responsible for licensing, quality assurance of physicians in practice and facility inspection. Some of Wade’s career highlights include managing the Toronto Mayor’s Taskforce on Drugs, helping establish Canada’s first Drug Treatment Court, and working on health reform in Central and Eastern Europe.

Lucy Becker

Vice-President of Public Affairs and Policy

As Vice-President of Public Affairs and Policy, Lucy oversees all aspects of RHRA’s corporate communications, stakeholder engagement, media relations, government relations and policy functions to advance the strategic objectives and mandate of the regulator.

Lucy is a seasoned executive with extensive experience regulating legal, investment, bereavement and health sectors in the public interest. Her regulatory experience includes having served on the executive teams of the Investment Industry Regulatory Organization of Canada and the Law Society of Ontario (formerly Upper Canada).

Lucy currently serves on the Consumer Advisory Council for the Electrical Safety Authority, the Consumer Advisory Panel for the Financial Services Regulatory Authority of Ontario, the Board of Directors for the Bereavement Authority of Ontario and the Board of the College of Physicians and Surgeons of Ontario – where she is also an adjudicator for the Ontario Physicians and Surgeons Discipline Tribunal.

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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