Annual Information Return (AIR)

The Retirement Homes Regulatory Authority (RHRA) annually collects information directly from Ontario’s licensed retirement homes through the Annual Information Return (AIR). This process enhances RHRA’s understanding of the sector and supports its core resident protection mandate.

The AIR process coincides with the annual fee invoice payment by retirement homes, which is due April 1. By collecting information from all homes simultaneously, AIR reduces administrative burden and minimizes the number of interactions with homes.

Completion of the AIR is mandatory for all retirement homes, as outlined in the Retirement Homes Act, 2010, and the RHRA Request for Information Policy approved by the Minister for Seniors and Accessibility.

Each year, the questions in AIR are reviewed and adjusted to improve the process and reduce administrative work.

Note: Annual Information Return (AIR) submissions are self-reported by retirement home licensees and operators, which may limit data accuracy. The AIR data and key findings identified should be considered preliminary and will be subject to further analysis and validation.

Annual Information Return 2026

Expectations and guidance

On Feb. 2, 2026, licensees can expect to receive their invoice along with the request to complete and submit their AIR responses. RHRA staff are available and ready to support licensees and operators as they go through this process.

Here is what licensees can expect on February 2, 2026:

AIR submission process

• On February 2, 2026, licensees and, where applicable, retirement home managers will receive an email invitation to complete and submit their AIR response.
• You may want to review the questions before you start completing the questionnaire and reference our Frequently Asked Questions.
  • AIR 2026 Questions
  • Frequently Asked Questions
• [If applicable] For Multi-Home Operators, some questions may require coordination between the licensee and retirement home managers. For example, the AIR submission will require the current Extra Expense Insurance policy for the home (policy number, expiry date, insured amount and broker name). It is the responsibility of the licensee to ensure that the individual who completes the AIR for the home has the required information.
• Retirement home managers are encouraged to work with their licensee, if applicable, to ensure they have the appropriate information to complete their AIR submission. There must be one response received for each licensed retirement home.

Submitting through the Self-Service Portal

• This is the first year that the AIR submission process can be submitted through the Self-Service Portal. Submissions can be completed without an account, but it is highly recommended that you sign up for one if your retirement home does not have an account.
  • We recommend that at least the primary contact for your home has an account. It is common for the General Manager to also have an account.
  • If you don’t have an account, contact us and we can help you get one and ensure it’s connected to your home(s).
  • Completing AIR with an account allows you to save a draft and return to it later, view EEI policy currently on file for their home and view your home’s annual invoice.

Annual invoice payment

• There is no change in process for annual invoice payment. Each retirement home’s designated contact(s) will receive the invoice on February 2, 2026. Invoices will also be available to view through the Self-Service Portal for account holders.

Licensees are accountable for ensuring their retirement homes complete an AIR submission and invoice payment by April 1, 2026.

Summaries from previous Annual Information Returns can be found below:

• Annual Information Return 2025 Findings
• Annual Information Return 2024 Findings

Further Information and Support

We are available if you require guidance or support in submitting your AIR response(s). Our Client Services team can be reached through the following options:

1-855-275-7472 / 1-855-ASK-RHRA
info@rhra.ca