Key Facts to Know About Retirement Homes
This information provides key facts to assist hospitals, health care providers, administrators, and discharge planners supporting patients and residents in retirement homes.
Duty to Report
Under the Act, anyone who sees or suspects a situation that harms, or puts a resident at risk of harm, is obligated to report it to the RHRA. This is known as a mandatory report. Regulated health professionals such as doctors, nurses and social workers, family members, substitute decision makers, retirement home staff and operators, LHIN staff, external care providers such as Personal Support Workers, and others, all have the same responsibility to help protect residents in retirement homes by reporting to the RHRA:
- abuse or neglect of a resident;
- improper or incompetent treatment or care of a resident;
- unlawful conduct;
- misuse or misappropriation of a resident’s money.
For more information on mandatory reporting and how to file a report, visit our Reporting Harm page or call 1-855-275-7472.