RHRA’s New Information Technology System Launches May 1
New information technology system will increase efficiency and reduce administrative burden on homes
As communicated last week, RHRA is undergoing an upgrade of its information technology system that will ultimately make it easier and more efficient for licensees to manage their interactions with RHRA and all information associated with their homes. These enhancements will be implemented in phases and RHRA will be piloting and providing resource materials and support throughout the process.
As a reminder, here are the changes you will see beginning Monday, May 1:
Electronic Communication and Notifications
- Notifications and emails originating from the new system will come from a new email address (notifications@rhra.ca) as well as the existing info@rhra.ca. Please ensure these addresses are marked as safe so they are not flagged as junk or spam by your organization’s filters.
- Some emails and notifications will have updated content and will be clearly marked as coming from RHRA, including:
- Extra Expense Insurance (EEI) reminders
- Outbreak survey notifications
- Delivery of inspection reports
- Licensees will no longer have to use a specific email subject or copy the email to the “i-Sight admin ID” when responding to RHRA.
- Licensees will now be able to submit EEI certificates by email and will no longer have to use a webform. In the case of policies that cover multiple homes, RHRA will continue to request these only once, so the licensee will not receive multiple emails and will only be required to send one submission.
Outbreak Surveys
- As noted above, outbreak survey questions will remain the same, but the layout and appearance will be different.
Inspection Reports
- Inspection reports will use more plain language and will be organized in a way that will make it clearer to the public if a home has taken action to resolve RHRA’s concerns.
RHRA would like to again thank the Ministry for Seniors and Accessibility for its support and one-time funding of this initiative. RHRA would also like to thank licensees for their flexibility as we continue to consider new and more efficient ways to work together.
We are here to help if you have questions. Please don’t hesitate to reach out to us by emailing communications@rhra.ca.