Response to the Auditor General of Ontario Report: Statement by Jay O’Neill, Retirement Homes Regulatory Authority CEO and Registrar

TORONTO, Dec. 7, 2020 – At the Retirement Homes Regulatory Authority, we take extremely seriously our mandate to ensure Ontarians have choice and the protection they need to live with confidence and dignity in retirement homes. This deeply held commitment is even more vital during the unprecedented COVID-19 pandemic that continues to highlight the need for strong oversight and regulatory compliance.

We participated fully in the Office of the Auditor General’s review process and welcome the insights shared in the Report.  We acknowledge the recommendations that validate our 5-point priority plan.  We will:

  1. Work with the Ministry for Seniors and Accessibility, the Ministry of Health, Local Health Integration Networks and/or Public Health to address systemic gaps, including:
  • Better protection of residents who live in a congregate care setting that does not meet the legislated definition of retirement home, or where exemptions apply within the Retirement Homes Act
  • Levels of care required by retirement residents with increasingly complex acuity are addressed
  • Access to data to enable enhanced staffing and care oversight
  • Alternative accommodation plans are in place for residents requiring transfer given potential COVID-19 capacity issues.
  1. Enhance public communication of retirement home current and past compliance history.
  2. Strengthen our complaints processes.
  3. Continue using our risk model to evaluate licence applications based on comprehensive criteria.
  4. Review our business model/fee structure to ensure sufficient resources to fulfill our mandate and implement the Auditor General’s recommendations.

We are committed to being a modern, valued regulator. These significant priorities will strengthen our ability to keep Ontarian seniors and their families safe and enable them to make informed choices.

For further information: media@rhra.ca or toll-free number at 1-833-322-1045.

 

Also see: Auditor General’s Recommendations and Summary of RHRA’s Recent Work

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Retirement Home Database for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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