Important Public Advisories

The following information pertains to issues related to retirement homes reported in the news media.  Always check to ensure a retirement home is licensed by the RHRA and review its inspection reports, on the Public Register.

New requirements for automatic sprinklers in retirement homes

As of January 1, 2019, licensed retirement homes are required under the Ontario Fire Code to be equipped with automatic sprinklers or have approved alternative measures in place. The RHRA is committed to supporting fire safety measures and the efforts of local fire services and the Office of the Fire Marsal and Emergency Management to ensure retirement homes comply with this new requirement.

Local fire services, with support from the Office of the Fire Marshal and Emergency Management, will assess homes’ compliance with the requirements and the RHRA will continue to collaborate closely with them. The RHRA provides information about a home’s sprinklers on the Public Register .

Operator for In Touch Retirement Home Living convicted

The operator of In Touch Retirement Living at 64 King Street in Toronto (Weston) was convicted on January 24, 2019, by the Ontario Court of Justice for operating a retirement home without a licence and for three counts of breaching a probation order regarding the illegal operation of this home. Sentencing with respect to these convictions has been set for June 10, 2019.  The Retirement Homes Regulatory Authority (RHRA) started these prosecution proceedings against Ms. Lindo under the Retirement Homes Act in December 2016.

The RHRA has been monitoring this home since 2012 and has taken several enforcement actions against Ms. Lindo over the years as a result of her operating a retirement home without a licence. The Registrar has issued a number of orders against her including Administrative Monetary Penalties and an Order to Cease Operating. Ms. Lindo is a repeat offender; the RHRA successfully prosecuted her for the same offence in 2015. At that time, Ms. Lindo was convicted by the Ontario Court of Justice and sentenced to 15 days in jail, a fine of $2,500 and a two-year probation order.

“Our primary concern is the safety of the residents and we are liaising with community partners to ensure the needs of residents continue to be met,” said Jay O’Neill, RHRA Registrar. “We will continue to apply the full extent of our legislative powers to prevent this home from operating as an unlicensed retirement home.”

To view the latest information and inspection reports, please search “In Touch Retirement Living” on the RHRA’s Public Register. As part of our role to protect consumers, the RHRA is also taking steps to alert the public and community agencies about this illegal operation.

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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