Important Public Advisories

The following information pertains to issues related to retirement homes reported in the news media.  Always check to ensure a retirement home is licensed by the RHRA and review its inspection reports, on the Public Register.

Operator for In Touch Retirement Home Living Convicted and Ordered to Vacate Home 

On June 3, the operator of In Touch Retirement Living at 64 King Street in Toronto (Weston) was ordered by the Ontario Superior Court of Justice to vacate and stop the operation of an illegal retirement home by June 7, 2019.

The Retirement Homes Regulatory Authority (RHRA) is working with community partners to assist residents in finding alternative accommodation and care. The RHRA has also provided financial support through its Emergency Fund to help support residents during this transition.

The RHRA believes that the residents are at significant risk of harm and took this unprecedented action of applying to the court, to ensure the protection and wellbeing of all residents.

The operator of In Touch was previously convicted in 2015 for operating a retirement home without a licence and sentenced to 15 days in jail, in addition to a $2,500 fine. On January 24, 2019, the operator was convicted a second time for operating a home without a licence and breaching probation by continuing to operate. The Court has scheduled sentencing for June 10.

The RHRA has monitored this home since 2012 and has undertaken enforcement actions against the operator for continuing to operate a retirement home without a licence. The Registrar had previously issued a number of orders, including Administrative Monetary Penalties and an Order to Cease Operating.

To view further information, please search “In Touch Retirement Living” on the RHRA’s Public Register.

New requirements for automatic sprinklers in retirement homes

As of January 1, 2019, licensed retirement homes are required under the Ontario Fire Code to be equipped with automatic sprinklers or have approved alternative measures in place. The RHRA is committed to supporting fire safety measures and the efforts of local fire services and the Office of the Fire Marsal and Emergency Management to ensure retirement homes comply with this new requirement.

Local fire services, with support from the Office of the Fire Marshal and Emergency Management, will assess homes’ compliance with the requirements and the RHRA will continue to collaborate closely with them. The RHRA provides information about a home’s sprinklers on the Public Register.

 

What services do you need?

Learn about what care services are offered, what you need, and what questions to ask.

TIPS FOR FINDING A HOME

Things to consider when conducting your research.

  • Plan
  • Consider
  • Research
  • Tour

LEARN MORE

I am looking for...

+

A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

Read More

Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

Read More

Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

Read More

Fees

Review the 2018 Fee Schedule before submitting your application.

Read More

Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

Read More

RHRA Process

Find out what happens after the report has been made.

Read More

Mandatory Reporting

What must you report and why.

Read More

More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

Read More

Our Vision, Mission and Values

Read More

Understanding the Legislature

Read More
A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
X