Special Public Advisories

Always check to ensure a retirement home is licensed by the RHRA and review its inspection reports.

Fairfield Manor East 

Order issued to revoke license for Fairfield Manor East, Kingston, Ontario

In keeping with our mandate to protect residents living in Ontario retirement homes, the Retirement Homes Regulatory Authority (RHRA) issued an order on June 26, 2018, to revoke the licence of Fairfield Manor East in Kingston, Ontario.  The Licensee must cease operating the home as a retirement home on October 31, 2018.

The Registrar has reasonable grounds to believe that the licensee no longer meets the licensing criteria under the Retirement Homes Act, 2010. In making his decision, the Registrar considered recent RHRA Inspection Reports which resulted in findings of neglect, a Registrar’s Compliance Order issued on May 11, 2018, an Ontario Superior Court Order issued on June 8, 2018, and the Licensee’s past conduct and competence to operate the home in a manner consistent with the Retirement Homes Act and all applicable legislation.

As a result of the continuing non-compliances and the RHRA’s decision to revoke the licence, Fairfield Manor East is legally required to:

  • Submit a comprehensive transition plan to the RHRA at the Registrar’s request, on how it will cease to be a retirement home over the next 127 days (by October 31, 2018) as defined by the Retirement Homes Act;
  • Provide notice to residents and substitute decision makers on the revocation date and plan;
  • At a resident’s request, take steps to find appropriate alternate accommodations or an external care provider for that resident.

These order summaries can be viewed on the Public Register at our website www.rhra.ca.

In Touch Retirement Living 

In Touch Retirement Living (which also goes by the names Rosemount Place and The Brick House) of 64 King Street Toronto (Weston), is operating without a retirement home licence.

The RHRA has charged the operator, Ms. Elaine Lindo, for operating without a licence under the Retirement Homes Act, and for breach of her Probation Order. In addition, the Registrar has ordered Ms. Lindo to immediately take steps to stop operating In Touch as a retirement home.

To view the latest information and inspection reports, please search “In Touch Retirement Living” on the Public Register.

Green Acres Retirement Home 

Green Acres Retirement Home, located on McCrea Road in Augusta Township, is not a licensed retirement home. The term “retirement home” is not a protected title.  Only licensed retirement homes, listed on the RHRA Public Register are covered under the Retirement Homes Act, 2010.

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

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More information about RHRA

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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