Special Public Advisories
Always check to ensure a retirement home is licensed by the RHRA and review its inspection reports.
Fairfield Manor East
The Retirement Homes Regulatory Authority (RHRA) is responsible for the protection and safety of residents living in Ontario retirement homes. The RHRA has been working closely with community partners including the South East – Local Health Integration Network (LHIN) since it was informed of staffing issues at Fairfield Manor East.
- RHRA has cited the licensee of Fairfield Manor East for neglect. A Compliance Order was issued on May 11, 2018, ordering the licensee to take steps to immediately ensure that the home has sufficient staff or other resources available to ensure that the care services, to which each resident is entitled, are provided on a timely basis in accordance with the residents’ Plan of Care and the Act.
- On June 8, 2018, the RHRA filed an application with the Ontario Superior Court of Justice. The Court ordered Fairfield Manor East to comply with both the Retirement Homes Act, 2010 (the “Act”) and the Registrar’s Order.
- The licensee must ensure that care services are provided on a timely basis in accordance with the residents’ Plan of Care. In addition, the licensee is required to provide a detailed weekly status report to the Registrar. The court order, which outlines numerous compliance requirements, is posted on the RHRA public register.
Our primary concern is the protection of the residents at Fairfield Manor East and we will continue to use all our regulatory powers to ensure their safety and wellbeing. When we receive a report of concern, we will conduct a follow-up, which may include an inspection or inquiries. All licensees have obligations under the Act and regulations they must follow for the protection and safety of residents.
The RHRA uses its inquiry, inspection, and enforcement powers to ensure compliance with the Act and to protect the safety and welfare of residents. The RHRA increases monitoring of homes where we believe there is neglect or a risk to resident welfare or safety, which may include inspections and investigations into the licensee’s competency to operate the home in a responsible manner in accordance with the Act.
In Touch Retirement Living
In Touch Retirement Living (which also goes by the names Rosemount Place and The Brick House) of 64 King Street Toronto (Weston), is operating without a retirement home licence.
The RHRA has charged the operator, Ms. Elaine Lindo, for operating without a licence under the Retirement Homes Act, and for breach of her Probation Order. In addition, the Registrar has ordered Ms. Lindo to immediately take steps to stop operating In Touch as a retirement home.
To view the latest information and inspection reports, please search “In Touch Retirement Living” on the Public Register.
Green Acres Retirement Home
Green Acres Retirement Home, located on McCrea Road in Augusta Township, is not a licensed retirement home. The term “retirement home” is not a protected title. Only licensed retirement homes, listed on the RHRA Public Register are covered under the Retirement Homes Act, 2010.