Important Public Advisories

The following information pertains to retirement homes reported in the news media.  Always check to ensure a retirement home is licensed by the RHRA and review its inspection reports, on the Public Register.

Fairfield Manor East and Fairfield Manor West, Kingston, Ontario

This advisory is updated as new information becomes available.

Status Update – November 1, 2018

The RHRA’s paramount concern is to protect seniors living in Ontario retirement homes. We are using all of our regulatory powers and liaising with community partners including the LHIN and Kingston Fire and Rescue Services to ensure residents continue to receive care.

Fairfield Manor East – Licence was revoked on October 31, 2018. To review the Order summary as well as inspection reports, please search the RHRA Public Register.

Fairfield Manor West – Licence was revoked on October 31, 2018. To review the Order summary as well as inspection reports, please search the RHRA Public Register.

RHRA Emergency Fund – Residents from these two homes may be eligible to receive payments to cover unforeseen costs including, alternative care, hiring private care; temporary accommodation, moving costs; first or last month rent deposit for a new retirement home.

The RHRA is reaching out to residents, or their substitute decision-makers, to explain their eligibility for access to the Emergency Fund and is prepared to process and expedite payments on a priority basis.

For more information, please call the RHRA at 1-855-275-7472.

In Touch Retirement Living 

In Touch Retirement Living (which also goes by the names Rosemount Place and The Brick House) of 64 King Street Toronto (Weston), is operating without a retirement home licence.

The RHRA has charged the operator, Ms. Elaine Lindo, for operating without a licence under the Retirement Homes Act, and for breach of her Probation Order. In addition, the Registrar has ordered Ms. Lindo to immediately take steps to stop operating In Touch as a retirement home.

To view the latest information and inspection reports, please search “In Touch Retirement Living” on the Public Register.

 

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

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Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

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I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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