The RHRA Compliance Assistance Modules (CAMs) are designed to support homes with voluntary compliance and provide operators with a thorough understanding of the legal, regulatory and inspection framework for operating a retirement home. We worked with Algonquin College Corporate Training to design the CAMs program and to ensure that the modules meet the highest standards in adult education. Participation is voluntary and there is no cost.
RHRA’s first Compliance Assistance Module focuses on Complaints. The module presents familiar, day-to-day scenarios to test participants’ understanding of how complaints should be received and acted on. We invite you and your staff to use this valuable learning tool in the manner best suited for your home.
Length of time: 30 minutes
Upcoming modules: Plans of Care