Annual Report 2016/2017

Five-Year Strategic Plan

The RHRA has developed a new roadmap to chart its course over the next five years as it continues to protect and support seniors living in Ontario retirement homes.

The newly launched RHRA Strategic Plan 2022 was developed following a comprehensive planning process in 2016. RHRA gathered input for the plan from numerous sources, including Ministry of Seniors Affairs, operators, family members of residents, community partners, our Stakeholder Advisory Council and other key stakeholders.

The plan establishes a new vision that ensures Ontarians have choice and the protection they need to live with confidence and dignity in retirement homes.

It also strikes a new mission that will see the RHRA employ the most effective means to encourage and achieve compliance, to reduce harm, to support residents and families in making informed choices, and to enable a strong and diverse sector.

The Plan is built on five key areas of Strategic Focus Which Will:
  • Enhance

    our regulatory approach to encourage compliance and better protect residents

  • Provide

    strategic information through data and analytics

  • Promote

    informed decisions through communication, education and outreach

  • Optimize

    consumer protection and choice through transparency, accountability and public reporting

  • Prepare

    for the future

The new Strategic Plan means a fundamental shift in our inspection, compliance and enforcement approach. Our emphasis has turned to activities that directly support the maximization of voluntary compliance. This includes using data to drive our decision processes including inspection frequency, compliance, support and enforcement. Our progress will be measured through annual key performance indicators.

We are confident this plan will help us improve the safety and protection of our seniors, providing them stronger decision-making tools and enabling them to live with the dignity they deserve.

Five-Year Strategic Goals

Ontarians have choice and the protection they need to live with confidence and dignity in retirement homes.

Enhance Regulatory Approach

  • enhance compliance standards and enforcement approach
  • establish relationships with other regulators
  • expand risk management activities to assist in harm reduction
  • expand regulatory model to include harm reduction

Provide Strategic Information Through Data & Analytics

  • create and leverage sustainable data analytics infrastructure
  • develop and implement a risk management framework
  • implement internal licence report card
  • identify, access and integrate external data sources
  • collaborate with other regulators to share information

Promote Informed Decision Making Through Outreach

  • develop and execute a retirement home engagement strategy, including residents’ councils
  • build and leverage social media capabilities
  • build effective partnerships with seniors’ associations, and complementary health care and regulatory organizations

Optimize Consumer Protection & Choice Through Transparency

  • increase access to inspection outcome data
  • develop and implement public report card

Prepare For The Future

  • increase access to inspection outcome data
  • develop and implement public report card

I am looking for...

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A retirement home

There are more than 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More

I'm not sure how to get started

Here, we’ll provide tools to help support your research.

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Steps to getting a licence

Get started on the licensing process and find out what you will need to submit an application.


Guidelines

As of July 1, 2012, homes that meet the definition of “retirement home” in the Act must have a licence from the RHRA to operate.

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Process

To assist you with the application process, the RHRA has put together an Applicant Guide. The Guide introduces you to the forms, supporting documents and fees that must be submitted.

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Fees

Review the 2018 Fee Schedule before submitting your application.

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Complaints & reporting harm

Reporting harm is a shared duty. Certain situations involving harm or risk of harm to any resident must be reported immediately by law. Here’s how to report harm or potential harm.


How to File a Report

Find out what constitutes harm and what you need to do if you see or suspect harm.

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RHRA Process

Find out what happens after the report has been made.

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Mandatory Reporting

What must you report and why.

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More information about RHRA

Understand our role, what we stand for and how we enforce ‘the Act’.


How we help

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Our Vision, Mission and Values

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Understanding the Legislature

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A retirement home

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More

A retirement home 1

There are over 700 licensed retirement homes in Ontario. Let us help you find the one that’s right for you.


#ICON

Status of home

Search the Public Register for a complete history of a retirement home's compliance with the Act.

Read More
#ICON

Types of homes

If you've never lived in a retirement home or haven’t needed long-term care, you may not be aware of the difference between the two. Here is what you need to know.

Read More
#ICON

I’m not sure how to start

Here, we’ll provide tools to help support your research.

Read More
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