Retirement Homes Regulatory Authority
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Operator Resources
To help retirement home operators understand the new standards in place with the Retirement Homes Act, 2010 (Act), the RHRA has compiled plain-language education materials. If you need further assistance or help after reviewing these materials, please contact the RHRA at 1-855-ASK-RHRA (1-855-275-7274).
Video
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New! RHRA Phase 4 Webinar – recorded May 31, 2013
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RHRA Phase 3 Webinar – recorded November 27, 2012
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RHRA Licensing Webinar – recorded May 30, 2012
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How to Apply for a Retirement Home Licence
Public Register - Notice of Change Form
To notify the RHRA of a change in your home's Licence Application/Public Register information, please complete and submit (by mail or email) the Notice of Change Form 
Webinar Presentation
- New! Phase 4 Educational Webinar, May 31, 2013
- Phase 3 Educational Webinar, November 27, 2012
- Licensing Webinar, May 30, 2012
2013 Annual Fees
Letters and invoices for the 2013 Annual Licence Fees were sent to operators beginning November 30, 2012.
2013 Annual Licence Fees Letter
Frequently Asked Questions
Frequently Asked Questions about licensing, care services and fees.
Frequently Asked Questions
Plain-Language Guide
This guide explains the standards set out in the Act.
Remember that it is an overview and you are still encouraged to consult the
Act and its regulations.
RHRA Plain-Language Guide
Educational Fact Sheets
*Additional Phase 3 Fact Sheets will be available soon
The following fact sheets explain specific sections of the Act:
- NEW! Safety Plans
- Mandatory Reporting (Section 75)
- Fees (includes Fee Schedule)
- Residents’ Bill of Rights
- Resident Rights
- Phasing & Operator Compliance Checklist
- Whistle-Blowing Protection
RHRA Policies
Interim Fee Setting Policy
Compliance Overview and Checklist
Operators are encouraged to use the Compliance Checklist to help assess their home's readiness with requirements of the Act.
Resident Information
Two versions of the Resident Information pamphlet are now available. The trifold can be folded as a brochure and the one-page version can be printed and placed in resident information packages.
- RHRA Resident Brochure (One pager)
- RHRA Resident Brochure (One pager - Large Font)
- RHRA Resident Brochure (Tri-fold)
Posters
The mandatory reporting poster and Residents' Bill of Rights poster are available in English and French. They should be posted in a conspicuous, public area in the home. Posters can be downloaded below, or, if you would like posters mailed to you, please email the RHRA at info@rhra.ca.