The RHRA develops information and educational material to assist retirement home operators to better understand and meet the standards in the Act and Regulations. Select any of the links below to access these materials.
It’s important that all licensees know their obligations under the Retirement Homes Act. This includes safeguarding residents’ rights, ensuring Plans of Care are regularly reviewed and updated, how to handle complaints, and taking the necessary steps when ceasing to operate a retirement home. This includes submitting both a transition plan to RHRA and providing residents with notice 120 days prior to ceasing to operate.
Guidance/Guidelines
Infection Prevention and Control (IPAC) (PDF)
Guidance Document for Abuse and Neglect (PDF)
Personal Assistance Services Devices (PASDs) (PDF)
RHRA Instructions for a Certificate of Insurance (PDF)
RHRA Guide for Starting a Residents’ Council in Your Retirement Home (PDF)
Ontario Ministry of Long-Term Care Guide for Food Handling (PDF)
Fact Sheets
Skin and Wound Care (PDF)
Whistle Blowing Protection Fact Sheet (PDF)
Fact Sheet: Alternatives to Retirement Homes
Mandatory Reporting Fact Sheet (PDF)
Fees and Schedules
Fee Fact Sheet (PDF)
2024-25 RHRA Fee Schedule (PDF)
2025-26 RHRA Fee Schedule (PDF)
Pre-Authorized Debit Agreement (PDF)
FAQs
What To Expect During An Inspection (PDF)
RHRA Police Background Check FAQs (PDF)
Managing Residents Transitioning from Hospital (PDF)
Forms
NOTICE OF CHANGE FORM (PDF)
NOTICE OF CHANGE OF A CONTROLLING INTEREST FORM (PDF)
Incident Report Form (PDF)
Annual Reporting Form – Information About Alternatives to the Retirement Home (PDF)
Posters
Mandatory Reporting Poster (PDF)
Residents’ Bill of Rights Poster (PDF)
Residents’ Bill of Rights Poster (JPG for television)
Note: When using forms, the latest version of Adobe Reader is required (https://get.adobe.com/reader/).
FAQs
About the RHRA
We are committed to the protection and wellbeing of seniors living in retirement homes.
Understanding the legislation
Learn more about the standards retirement homes must meet under the new law.
Administrative Complaints
If you have a complaint against the conduct of an RHRA staff member, an RHRA policy or a policy’s application, you may submit an Administrative Complaint. These complaints can be submitted directly to the RHRA or anonymously through a third-party reporting service.
Complaints that express dissatisfaction with a decision made by the Registrar, relate to an inspection finding, or relate to regulatory policy or legal interpretation, are not Administrative Complaints.
Submit anonymously through third-party
For reference: Administrative Complaints Policy